Connection to FTP
How to use FTP
The FTP protocol is the primary medium of placing your files on our hosting, it is supported by most of modern operating systems. In Microsoft Windows you can use FTP via Internet Explorer, however we recommend to use a specialized program like FileZilla, which besides uploading and downloading files also allows to set permissions and perform other useful operations.
Connecting to hosting service
Usually when connecting to FTP-server a program requires these parameters:
- Server's address (host) — is your domain without www part. Example qhosting.lv. If you do not yet have a domain, you can write qhosting.lv in this field. In Internet Explorer the server's address is written in the address bar with adding „ftp://” in front of it, like this „ftp://qhosting.lv”. When using Internet Explorer 7 or higher you also must go to Tools → Open in Windows Explorer menu, to be able to write files to the server.
- The user's login name (username) — is sent by us together with password when you sign up to the hosting service. If you have lost it consult our technical support team.
- The user's password (password) — is sent by us together with username when you sign up to the hosting service. If you have lost it consult our technical support team.
Data structure
On successful connection you will see such system folders as: cgi-bin, logs, htdocs and others. Deleting these system folders is not recommended. To make your web-site available from the internet, copy your web-site to „htdocs” folder.
Below is a description of standard directories and their functions:
- cgi-bin — directory used for work with scripting and web-sites written in languages executable by operating system like C, C++, shell, perl, python etc.;
- error — directory containing your personal error pages, which will replace standard ones, generated by the server;
- htdocs — directory for web-sites written in PHP and HTML as well as for files available for download;
- htdocs/awstats — system directory used for statistics, it is not recommended to change anything in it;
- logs — directory containing so called log-files. In these files server writes down all actions of your web-site's visitors, errors and other important system information. Log-files are needed for error diagnostic and statistic.
Typical problems
- Can't connect to server, connection timeout — check your connection to the internet, check the server's address for typos;
- Invalid username or password — check the username and password for grammatical errors;
- Upload of file stops suddenly — check the quality of internet connection, if you have router, try connecting without it.
